Customer Support:
Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Standard Time (EST)

Technical Support and Data Center Support:
24 hours per day, 7 days a week.

• An average answer speed of less than 15 seconds; however, the actual average answer speed is 6 seconds.
• Support abandon rates of 2%; however, the actual is less than 1%.
• Research turnaround time of 72 hours.

Cambridge Payment Systems and Chase Merchant Services strive to always attempt to resolve any issues during a single phone call from the client. Our organization is committed to ensuring that no call goes unanswered and that no problem goes unattended within the same day it is brought to the attention of the representative. The Chase Merchant Services teamwork model, in which Customer, Technical, and Systems Support work in tandem, helps ensure successful issue resolution for our clients.

Please direct any questions or issues to Cambridge Payment Systems. Call us toll-free at (877) 348-5700. If you need immediate assistance, please refer to the phones #s found below: